Returns & Exchanges

At Zigzag, we want you to love your new look, but if it's not the perfect fit, you can return or exchange any unworn items within 30 days of delivery. We provide a seamless process to ensure your fashion journey remains effortless and stress-free.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and use the provided tracking number to monitor your return's progress to our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing