Frequently Asked Questions

Everything you need to know about shopping with Zigzag.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.

Do you offer international shipping?

Yes, Zigzag ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Zigzag is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.